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Faq's

Frequently Asked
Question

  • What is an online doctor consultation??

    An online doctor consultation allows you to connect with qualified healthcare professionals virtually, using video conferencing technology. Through this platform, you can discuss your health concerns, receive medical advice, and even get prescriptions without the need to visit a physical clinic.

  • How do I book an online doctor consultation?

    Booking an online doctor consultation is easy! Simply visit our website eyegenie.in, create an account (if you haven't already), choose a preferred date and time from the available slots, and complete the appointment booking process. You will receive confirmation and further instructions via email or SMS.

  • What can I expect during the virtual eye checkup with AI instruments?

    During the virtual eye checkup, our optometrists will guide you through a comprehensive examination using advanced AI-based instruments. These instruments help assess your vision, eye health, and potential refractive errors with precision. You'll receive expert insights into your eye condition, all from the convenience of your home.

  • How accurate are the AI-based eye examinations?

    Our AI-based instruments are designed to provide highly accurate and reliable results. These advanced technologies have been thoroughly tested and calibrated to ensure their precision. However, for more complex cases, our Refractionist may conduct a follow-up home visit to further assess your eye health.

  • What happens during the home eye checkup with the Refractionist?

    Refractionist will visit your home at the scheduled time with the necessary AI-powered instruments. They will conduct a comprehensive eye examination, including assessing refractive errors, eye muscle balance, and overall eye health. The Refractionist will explain the results and address any questions you may have.

  • How do I receive my personalized eye prescription?

    After your consultation and examination, our optometrist will review the findings and create a personalized eye prescription, if needed. We will then securely send your prescription to your WhatsApp number.

  • What happens during the home eye checkup with the Refractionist?

    Refractionist will visit your home at the scheduled time with the necessary AI-powered instruments. They will conduct a comprehensive eye examination, including assessing refractive errors, eye muscle balance, and overall eye health. The Refractionist will explain the results and address any questions you may have.